Warranties
Gemini Worktops' guarantees are supported by four generations of stone expertise and an established national business with more than 100,000 installations behind it. Every Minerox® and Stonelore® worktop we make and fit is covered as standard.
Our promise
Your warranty comes from us directly, the people who chose the stone, cut it and fitted it.
Every Minerox® and Stonelore® worktop comes with two warranties as standard. The 25-year material warranty covers the stone itself. The 5-year installation guarantee covers how we cut, finish, join and fix it in your kitchen.
Cover begins on the day our installer confirms your worktop is fitted, once your order is paid in full. There is nothing to register and no forms to return. The level of cover stays the same for all 25 years, rather than reducing over time, and where we replace a section we will also replace adjoining sections if a reasonable match can't be achieved.
Cover starts automatically from your installation date.
Claims come straight to us, never passed to a third-party supplier.
Both warranties transfer to the next owner for the time remaining.
It's your proof of purchase. We need it, or other proof, to accept a claim.
Care & warranty guides
Each range has its own care and warranty guide. The care guidelines form part of your warranty, so keep the guide with your invoice.
A Gemini Exclusive
Our own premium quartz, with real stone translucency and full-body veining, made from Grade-A raw quartz. SGS tested, NSF food-safe and Greenguard Gold certified. Never needs sealing.
With IngrainHD™ technology
Our proprietary range, exclusive to Gemini Worktops. IngrainHD™ carries the pattern into the body of the slab for sharp detail, non-yellowing whites and lasting colour. SGS tested, NSF food-safe and Greenguard Gold certified. Stories told in stone.
Not sure which range you have? It's named on your quotation and invoice. Or email [email protected] with your order number and we'll tell you.
What makes Gemini Worktops different?
No single element defines Gemini Worktops. It is the combination of all four pillars that creates a genuinely different experience.
Premium quartz. Proven performance. Exclusive designs.
Surfaces developed to deliver more in both appearance and performance.
200+ processes. Finished by hand.
Machine precision where it matters. Human craftsmanship where it counts.
Fitted by stonemasons. Every detail considered.
Digital accuracy from the first measurement, specialist care through to the final detail.
A guarantee with four generations behind it.
Long-term protection backed by four generations of stone expertise.
Care in brief
Quartz is low maintenance and never needs sealing. A few simple habits keep it looking its best, and they form part of your warranty.
A damp cloth and a little worksurface cleaner. Rinse, dry, and buff with a white microfibre cloth.
Wipe up tea, coffee, wine, oils and sauces straight away. Fresh spills lift far more easily than dried ones.
Bar Keepers Friend cream cleaner with a non-abrasive white sponge. Never scouring pads or multi-surface polish.
Quartz is heat resistant, not heat proof. Always use a trivet under hot pans.
Always use a chopping board, and don't stand, sit or place very heavy items on the worktop.
Avoid stripping agents, grease removers, caustic soda and anything above pH 10.
A complimentary care kit is provided at installation. Care kits aren't available to order, so for ongoing cleaning we recommend Bar Keepers Friend cream cleaner. The full guidelines are in your range's care and warranty guide.
How to claim
If you think your worktop has a defect, contact our customer service team as soon as you notice it.
Good to know
Dark spots. Small clusters of darker spots are inherent to engineered stone and within industry tolerances.
Light. All worktops refract light, so some areas can look duller or shadowed in certain lighting.
Mirror chips. Where cutting dislodges a mirror chip, we fill the spot with resin so the surface is even and smooth.
If you sell your home, both warranties pass to the new owner for the time remaining. They'll need reasonable evidence that they own the property, and a letter (or chain of letters) from previous owners passing on the benefit. We'll happily supply a specimen letter.
Our warranties are in addition to your statutory rights, and don't replace them.
Partner guarantees
The taps and sinks we supply come from partners we trust, and each carries its own manufacturer's guarantee alongside ours. Keep your proof of purchase, and contact the manufacturer directly if something goes wrong.
Boiling-water taps
Quooker's 2-year manufacturer's guarantee covers all standard products, including taps, tanks and CUBE units, under normal residential use and regular maintenance.
Not covered: consumable parts, and issues caused by faulty installation or limescale.
Kitchen taps
Ukinox's 2-year manufacturer's guarantee covers your tap under normal residential use and regular maintenance.
Proof of purchase required. Keep your Gemini Worktops invoice, which lists your tap.
Kitchen sinks
Ukinox's lifetime manufacturer's guarantee covers your sink against manufacturing defects in materials and workmanship, under normal residential use and regular maintenance.
Proof of purchase required. Keep your Gemini Worktops invoice, which lists your sink.
Kitchen sinks, including Axix
The 1810 Company's 75-year manufacturer's guarantee covers your sink against manufacturing defects in materials and workmanship, under normal residential use and regular maintenance.
Proof of purchase required. Keep your Gemini Worktops invoice, which lists your sink.
Our 5-year installation guarantee still covers the cut-outs we make in your worktop for your tap and sink. We don't fit taps or sinks ourselves. Not sure who to call? Email [email protected] and we'll point you in the right direction.
