Customer Service Advisor

Gemini Worktops is a leading manufacturing organisation with a long history of developing innovative, high-quality products for a range of clients.

We have a highly innovative and creative culture. The successful candidate will be passionate about their career, ambitious to be part of a successful team, and driven to keep improving the business.

We are looking for a highly motivated Customer Service specialist. The role will report directly to the Customer Operations Manager.

Customer Service Advisor - Permanent - £25,282 – £26, 000 per year - Monday to Friday, 40 hours between 08:00 – 17:00, based at the Company premises.

Responsibilities

• Provide an exceptional level of service to our customers ensuring that all communication is both professional and positive.
• Always display a polite and professional telephone manner.
• Liaise with the relevant people in the business to resolve problems and answer queries via telephone, email and working to a ‘first call' resolution target.
• Play an integral part in building relationships with our customers.
• Provide an escalation point for every eventuality thereby inspiring confidence with the customer as the ‘go-to' contact.

Required Skills / Qualifications

• Friendly, Personable and Positive
• Enjoys working with and speaking to people.
• Gets real satisfaction out of solving customer problems.
• A positive attitude with enthusiasm to learn and determination to succeed.
• An inquisitive mindset with a helpful, friendly, confident, and professional telephone manner
• Natural ability for written communication with a high standard of grammar, spelling and attention to detail
• Superb organisational and computer skills, along with timely and accurate typing skills

Experience

• 3-4 years’ experience as customer service advisor resolving customer issues ideally with regard to technical products.
• 3-4 years general administration experience.
• Using office systems including databases and MS Office packages.
• Managing and resolving difficult situations.
• Proactive delivery of solutions.

Job Type

Permanent, Full-time

Benefits

• Additional leave on completion of 1 years’ service
• Discount on Quartz for employee and family
• Complimentary lunch on pay day.
• Casual dress
• On-site parking

Education

• A-Level or equivalent (preferred)

Other

Due to the location of the premises, a full driving license and own transport is required.

• York, YO42 4SW: reliably commute or plan to relocate before starting work (preferred)

Work Location

In person